“Novomove” (referred to as “we”, “us”, “our”) in this policy primarily refers to Upreliable LLC, which acts as the “data controller” of all personal data gathered via novomove.com.

We understand the importance of user trust and have developed this Policy to uphold user privacy and safeguard their personal data. We are committed to being clear and transparent about the data we collect and how we utilize that data.

This Policy covers:

  • The type of personal data collected and processed when you utilize this website.
  • The source of the data.
  • The processing methods used.
  • How we secure and store the data.

Personal data is any detail that allows us to identify you, including your name, contact details, booking reference number, and information about your access and usage of our website.

What personal data are we collecting?

During registration and subsequent use of the website features, the following data are collected from each registered user:

  • First name
  • Last name
  • Email address
  • Phone number
  • Location, including real-time geographical location of the device or computer through GPS, Bluetooth, and IP Address, in the case of enabling location-based features and location services settings on the device and/or computer.
  • Other Personal Data might also be collected and stored depending on the requested service.

Why and for how long do we use personal data?

We collect your personal data to provide the products and services you have requested.

  • Customer Services communications: We utilize your data to manage our relationship with you, improving our services and enhancing your user experience.
  • Marketing purposes: From time to time, we may use your data to contact you via email about our promotions.

You can request us to erase your personal data by sending an email to support@novomove.com. Such requests will only be processed if a copy of your Passport or a valid ID is attached to your email to verify your identity. Within 30 days from your request, we will delete your data and inform you when the process is complete. The copy of your Passport or valid ID will be destroyed once we have processed your request.

Please note that while we commit to deleting data where you have exercised this right, and there is no longer a legal basis for processing, some data sets may be impossible to edit or remove (e.g., server backup or microfiche).

Third parties may be involved in service provision. These third parties act as the “data controller” of your personal data in relation to the service provided.

Cookie Policy

Cookies are used to tailor the content of our websites to your preferences and to optimize your use of the websites. They particularly allow us to identify your device and to display the website properly (adapted to your personal needs), create statistics to understand how users utilize the website, improving its structure and content, and maintain user sessions (after logging in), eliminating the need to re-enter your login and password on every page.

Cookies are automatically downloaded and contain information about the website from which you linked to novomove.com, your internet connection information, IP address, location (country, region, city), browser type, computer screen resolution, and other specifications. If you access the website from a search engine link, information about the keywords you entered into the search engine to access novomove.com will also be collected. Novomove.com does not have access to other files on your computer, except for cookies.

The website utilizes two types of cookies: session cookies and permanent cookies. Session cookies are created temporarily, are stored on users’ devices only while using a particular website, and are removed after the user logs out or closes their browser.

Permanent cookies remain stored on users’ devices and are activated when the user revisits the website that created these cookies. Each permanent cookie remains on the device for the duration specified in the cookie settings or until manually deleted by the user through their browser menu or directly from the system folder where the browser stores the cookies.

A user’s browser can be set to display a request every time cookies are saved. Users also have the option of blocking the use of cookies in their browser settings. In this regard, users have the right to decide whether to allow access to cookies on their computer via a pre-selection in the browser window. However, this may partially or entirely interfere with the proper functioning of the novomove.com website.

To fully enjoy all the functionalities of our website, we recommend accepting our Cookie Policy.

Third-Party Service Providers

We may collaborate with third-party service providers to support the services and functions of novomove.com. These third parties are separate “data controllers” of your personal data in relation to the services they provide.

Changes to this Policy

We may update this Policy occasionally. If we make any substantial changes, we will notify you by posting a prominent announcement on our website or through a direct communication.

Your Rights

Under applicable data protection laws, you have rights:

  • To access your personal data held by us.
  • To request us to correct any mistakes in your data which we hold.
  • To request us to delete personal data.
  • To stop any consent-based processing of your personal data after you withdraw that consent.

If you wish to exercise any of these rights, kindly reach out to us at support@novomove.com.

This policy is effective from 05/05/2023.


  • Philip Bitnik

    Meet Philip, the key player at Novomove. His personal adventures have taken him to diverse places such as Mexico, Thailand, and Bali, but it's Portugal where he finally felt at home. Driven by a passion for aiding others in their relocation pursuits, he's gathered a skilled team of local experts and legal professionals with a shared aim: making the process of relocating to Portugal as smooth and effortless as surfing on a gentle, half-meter wave.