Terms and Conditions

AGREEMENT TO OUR LEGAL TERMS

The owner of the website novomove.com is NOVOMOVE OÜ. (the company is based in Tallinn, Kesklinna linnaosa, Kaupmehe tn 7-120, 10114, Estonia).

We operate the website https://novomove.com (the ‘Site’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).

Novomove is not a bank,accounting, tax/investment advisor, or law firm. We serve as an intermediary, streamlining your access to accredited financial and legal professionals.

You can contact us by email at support@novomove.com or by mail at Tallinn, Kesklinna linnaosa, Kaupmehe tn 7-120, 10114, Estonia.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you’), and NOVOMOVE OÜ, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by support@novomove.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (e.g., Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.). If your interactions would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use only.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Your submissions

Please review this section and the ‘PROHIBITED ACTIVITIES’ section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services, you:

• confirm that you have read and agree with our ‘PROHIBITED ACTIVITIES’ and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
• warrant that any such Submission is original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
• warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

• all registration information you submit will be true, accurate, current, and complete;
• you will maintain the accuracy of such information and promptly update such registration information as necessary;
• you have the legal capacity and you agree to comply with these Legal Terms;
• you are not a minor in the jurisdiction in which you reside;
• you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;
• you will not use the Services for any illegal or unauthorized purpose; and
• your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

6. POLICY

Please review our Return Policy posted on the Services prior to making any purchases.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (gifs), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

8. USER GENERATED CONTRIBUTIONS

The Services does not offer users the ability to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”).

Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services’ Privacy Policy.

When you create or make available any Contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
• You are the creator and owner of or have the necessary licenses, rights, consent, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
• You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
• Your Contributions are not false, inaccurate, or misleading.
• Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions do not violate the privacy or publicity rights of any third party.
• Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
• Your Contributions do not include any offensive comments connected to race, national origin, gender, or sexual identity.

9. CONTRIBUTION LICENCE

You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services, and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

10. GUIDELINES FOR REVIEWS

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria:

• You should have firsthand experience with the person/entity being reviewed.
• Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language.
• Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
• Your reviews should not contain references to illegal activity.
• You should not be affiliated with competitors if posting negative reviews.
• You should not make any conclusions as to the legality of conduct.
• You may not post any false or misleading statements.
• You may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to the review.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

12. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

• Monitor the Services for violations of these Legal Terms;
• Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities;
• In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
• In our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
• Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

13. Reserved

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Data Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Estonia. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Estonia, then through your continued use of the Services, you are transferring your data to Estonia, and you expressly consent to have your data transferred to and processed in Estonia.

15. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

17. GOVERNING LAW

These Legal Terms are governed by and interpreted following the laws of Estonia, and the use of the United Nations Convention on Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country of residence. Novomove OÜ and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Estonia, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in Estonia, or in the EU country in which you reside.

18. DISPUTE RESOLUTION

The European Commission provides an online dispute resolution platform, which you can access. If you would like to bring this subject to our attention, please contact us.

19. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

23. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

25. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

26. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

27. SERVICE DETAILS – NIF PORTUGAL

The Client hereby designates the Service Provider, Novomove, to act as their representative and to take all necessary actions on the Client’s behalf for the creation of their Portuguese NIF (Número de Identificação Fiscal). Novomove acts solely as an intermediary between the Client and accredited Portuguese lawyers who perform the actual legal work required to obtain the NIF.

Scope of Work and Fees

The total NIF service fee is €79, composed of:

• Process fee: €40
• Success fee: €39

Delivery and Refund Policy

Novomove is committed to delivering your NIF on time. Should we fail to deliver the NIF within 10 business days of Power of Attorney signing, you are entitled to a full refund of both the process fee and the success fee on request. This refund policy applies only if the delay is solely due to factors within our control and does not cover delays caused by external factors such as Finanças processing times, document quality issues, or actions required from the Client.

To request a refund, contact our support team with your order details. Refunds are processed to the original method of payment within 15 days of approval.

Cancellation Policy

If you wish to cancel your NIF application:

• Within 24 hours of placing your order, before work has begun: full refund of both the €40 process fee and the €39 success fee.
• After 24 hours but before your NIF is issued: refund of the €39 success fee only. The €40 process fee covers case-setup work that has already begun.
• After your NIF is issued: no refund.

If a discount code was applied to your order, the refundable amount may be reduced accordingly.

To initiate a cancellation, contact our support team with your order details. Refunds are processed to the original method of payment within 15 days of approval.

Intermediary Role

Novomove solely facilitates the connection between the Client and accredited Portuguese lawyers who undertake the legal work necessary for the NIF application. We do not provide legal advice or services directly. The actual provision of legal services is performed by independent legal professionals, and Novomove is not responsible for their actions or omissions. By using our services, you acknowledge and agree that Novomove acts only as an intermediary and is not liable for any actions or decisions taken by the Portuguese lawyers. All legal responsibilities and obligations rest with the independent legal professionals handling your case.

28. SERVICE DETAILS – Portugal TAX REPRESENTATION

Engagement and Service Scope

When the Client orders a NIF through Novomove, a partner Portuguese lawyer from our network is automatically registered with Finanças as the Client’s fiscal representative. This is a legal requirement for non-resident NIF holders. The Client hereby engages Novomove to coordinate this representation through the accredited Portuguese lawyer who acts as the Tax Representative on the Client’s behalf.

Service Inclusion and Fees

The first 12 months of fiscal representation are included in the NIF service fee at no additional charge. After this period, unless cancelled by the Client through the process described below, the service automatically renews for an annual fee of €79 per NIF. This fee recurs annually until the Client formally completes the cancellation process.

Renewal Notifications

Novomove sends a payment reminder email to the Client’s registered email address approximately one week before each renewal date. The Client is responsible for ensuring their email address remains current and that emails from Novomove reach their inbox.

Cancellation Policy

To cancel the Tax Representation subscription, Novomove’s partner lawyer must first be formally removed as the Client’s fiscal representative at Finanças. Cancellation cannot be processed by email request alone, because as long as our partner lawyer remains registered as the Client’s fiscal representative, they continue to carry legal responsibility for receiving and handling the Client’s tax correspondence in Portugal.

The Client may complete the removal in one of two ways:

• Self-service (free). The Client logs in to Portal das Finanças and either removes Novomove’s partner lawyer as their fiscal representative or appoints a new fiscal representative. Once Finanças confirms the removal, the Client sends Novomove the confirmation and Novomove cancels the subscription within 5 business days.
• Novomove-handled removal (€50 per NIF). Novomove logs in to the Client’s Portal das Finanças account, activates the notification channels required for the change to be processed, files the removal request, and confirms completion with Finanças. The full process typically takes 4-8 weeks depending on Finanças response times. Novomove cancels the subscription automatically once removal is confirmed.

Refund Policy on Renewal Charges

The annual renewal charge covers a full 12-month period of legal responsibility (from the renewal date to the same date the following year) and cannot be split, pro-rated, or partially refunded. Refunds on renewal charges are at Novomove’s discretion and may be considered only in the following circumstances:

• The removal of Novomove’s partner lawyer at Finanças was completed before the renewal charge date.
• The removal was submitted to Finanças before the renewal charge date but had not yet been processed by Finanças.

In either case, the Client must provide proof of the removal date or submission date. Removing the fiscal representative after the renewal charge date stops future charges but does not entitle the Client to a refund of the charge already applied.

Refunds, where granted, are processed to the original method of payment within 15 days of approval.

Intermediary Role

Novomove solely facilitates the connection between the Client and the accredited Portuguese lawyer who acts as the Tax Representative. We do not provide tax representation services directly. The actual provision of tax representation is performed by independent legal professionals, and Novomove is not responsible for their actions or omissions. By using our services, you acknowledge and agree that Novomove acts only as an intermediary and is not liable for any actions or decisions taken by the Portuguese lawyer. All legal responsibilities and obligations rest with the independent legal professional handling your case.

Commitment to Transparency

Novomove is committed to fair and transparent practices. We send renewal reminders before each charge, and we provide clear cancellation paths through Finanças. We do not introduce hidden fees or surprise charges. Our goal is to ensure that our Clients understand the recurring nature of fiscal representation and can make informed decisions about whether to continue, cancel, or transition out of the service as their circumstances change.

29. SERVICE DETAILS – PORTUGUESE BANK ACCOUNT OPENING

Service Description

The Client hereby authorizes the Service Provider to facilitate the process of opening a Portuguese personal bank account on their behalf. All applications are facilitated through licensed Portuguese attorneys who verify documentation and liaise with the selected bank. Novomove does not provide banking services, does not act as a financial institution, and has no influence over account-approval decisions made by the bank’s compliance department.

Service Fees

Process fee – 150€

Success fee – 150€

Please note that this cost does not cover the initial deposit or any monthly fees charged by the bank.

Refund Policy

In the event of a bank refusal or if the Client requests a refund, Novomove will refund 150€ of the service cost. This refund applies solely to the success fee. Please note that refund amounts may be reduced if a discount code was used during the purchase.

Client Non-Response and Order Abandonment

If the Client fails to respond to document requests or does not provide required information needed to proceed with the bank account application, the following policy applies:

1. Follow-Up Process: Novomove will make multiple attempts to contact the Client via email to request the necessary documents or information. These reminders will be sent at regular intervals over a period of up to 21 days.
2. Order Closure and Partial Refund: If the Client does not respond within 21 days of the initial document request, Novomove reserves the right to close the order and process a 50% refund
3. Data Deletion: Upon order closure due to non-response, all Client documents and personal data related to the order will be permanently deleted from Novomove’s systems in accordance with our Privacy Policy.
4. Restarting the Process: If the Client wishes to proceed after an order has been closed due to non-response, they must place a new order and pay the full service fee. Previously retained fees cannot be applied to new orders.

Disclaimer and Limitation of Liability

Novomove acts exclusively as an intermediary and does not provide banking services directly. The final decision to open a bank account is made solely by the bank, and Novomove cannot guarantee approval. By using our services, the Client acknowledges and agrees that Novomove is not liable for any decisions or actions taken by the bank. Novomove disclaims any liability for any losses, damages, or inconveniences arising from the bank’s refusal to open an account or any other actions taken by the bank.

The Client agrees to hold Novomove harmless from any claims, liabilities, or expenses arising out of the use of our services.

Client Responsibility

The Client is responsible for providing accurate and complete information required for the bank account application. Any misrepresentation or omission of information may result in the bank’s refusal to open the account, for which Novomove is not liable.

30. SERVICE DETAILS – TAX CONSULTATION

The Client hereby designates the Service Provider, Novomove, to act as their representative, along with their family members, and to take all necessary actions on the Client’s behalf for tax consultation services. Novomove acts solely as an intermediary, facilitating the connection between the Client and accredited tax professionals who will perform the actual consultation work.

DISCLAIMER AND LIMITATION OF LIABILITY

Novomove acts exclusively as an intermediary and does not provide tax consultation services directly. The actual provision of tax consultation services is performed by independent accredited tax professionals. By using our services, the Client acknowledges and agrees that Novomove is not liable for any decisions or actions taken by the accredited tax professionals.

CLIENT RESPONSIBILITY

The Client is responsible for providing accurate and complete information required for the tax consultation. Any misrepresentation or omission of information may result in errors in the consultation, for which Novomove is not liable.

31. SERVICE DETAILS – PORTUGAL IRS TAX FILING

The Client engages Novomove (the Service Provider) to coordinate the preparation and filing of their Portuguese IRS (Imposto sobre o Rendimento das Pessoas Singulares) return for the relevant tax year. Novomove acts solely as an intermediary between the Client and accredited Portuguese accountants registered with the Ordem dos Contabilistas Certificados (OCC), who perform the regulated tax work. Novomove is a technology coordination platform. It is not an accounting firm and does not provide tax advice or filing services directly.

Scope of Work and Fees

The standard individual filing fee is currently €349. It is split 70/30 between preparation and submission:

• Preparation: 70% of the fee. This covers review of your information, preparation of your return in Portal das Finanças, and the simulation shared for your approval. At the current price this is €244.
• Submission: 30% of the fee. This covers filing of your return and the official Autoridade Tributária (AT) confirmation. At the current price this is €105.

Novomove’s service prices may change at any time. The euro amounts shown in this clause are illustrative and based on current pricing. The fee that applies to your order is the price in effect when you placed it, shown on your order confirmation. The 70/30 split, and any refund calculated from it, is applied to the fee you actually paid for your order.

The fee covers a standard return within our published scope. Returns that fall outside that scope are quoted separately before any work begins. VAT is applied based on your billing country.

Couples filings. A couples filing is currently €499 and follows the same 70/30 split applied to the fee paid. The accountant calculates both the joint (Tributação Conjunta) and separate (Tributação Separada) scenarios and files whichever results in the lower combined tax. Joint filing requires a legal marriage or a registered União de Facto, and both spouses must be Portuguese tax residents for the relevant period. Joint filing must be submitted by the filing deadline and is not available for returns filed after the deadline. Where one spouse has no Portuguese filing obligation and cannot be filed, the eligible spouse’s return is filed, the order is reduced to a single individual filing, and the difference between the couples fee you paid and the individual fee in effect at the time of your order is refunded.

Delivery and Refund Policy

The accountant prepares your return and shares a simulation for your approval. Nothing is submitted until you approve it. Once all required documents and Portal das Finanças access are received, your return is prepared and filed within 5 to 10 business days.

For the purposes of this clause, the accountant’s preparation work begins when you submit your intake form. That is the point at which your details are passed to the accountant and preparation starts.

The following applies where a return cannot be filed:

• If Novomove or the accountant fails to file despite you being eligible to file and having provided all required documents and access on time, you are entitled to a full refund, or to have your return re-filed at no additional cost.
• If you have no Portuguese filing obligation (for example, you are a non-resident with no Portuguese-source income) and this is identified after your intake form has been submitted and your return prepared, the preparation portion (70%) is non-refundable, as the work was performed. The submission portion (30%) is refunded, as no return is filed.
• If the required Portal das Finanças access or information is not provided, or you do not respond in time, the preparation portion (70%) is non-refundable and Novomove is not obliged to refund the submission portion. Providing valid portal access and accurate, complete information is your responsibility.
• Where information you provide is found to be false or misleading, Novomove may retain the full fee.

A late filing is not a service failure. Where a return is filed after the deadline because you ordered close to the deadline, delayed providing documents or access, or otherwise caused the delay, no refund applies. Late filing is permitted under Portuguese rules, and any late-filing penalty is set by the AT, not by Novomove.

To request a refund, contact our support team with your order details. Refunds are processed to the original method of payment within 15 days of approval.

Cancellation Policy

If you wish to cancel your IRS filing:

• Before you submit your intake form, or within 24 hours of your order if you have not yet submitted your intake form: full refund.
• After you submit your intake form, before your return is filed: refund of the submission portion (30%) only. The preparation portion (70%) covers review and preparation work that has already begun.
• After your return is filed: no refund.

If a discount code was applied to your order, the refundable amount may be reduced accordingly.

To initiate a cancellation, contact our support team with your order details. Refunds are processed to the original method of payment within 15 days of approval.

Intermediary Role

Novomove solely facilitates the connection between the Client and accredited Portuguese accountants registered with the OCC, who undertake the tax work necessary for the filing. The return is prepared and filed by the independent accountant under an engagement letter entered into between the Client and that accountant. Novomove does not provide tax advice or filing services directly and is not responsible for the actions or omissions of the accountant. By using our services, you acknowledge and agree that Novomove acts only as an intermediary and is not liable for any actions or decisions taken by the Portuguese accountants. All tax and professional responsibilities and obligations rest with the independent professionals handling your case.

32. SERVICE DETAILS – PORTUGUESE BIRTH CERTIFICATE

The Client hereby designates the Service Provider, Novomove, to act as their representative and to take all necessary actions on the Client’s behalf for the retrieval of their Portuguese Birth Certificate. Novomove acts solely as an intermediary between the Client and accredited Portuguese lawyers or professionals who will perform the actual legal work required to obtain the birth certificate. The scope of work includes: Process fee – 40€ Success fee – 39€

Delivery and Refund Policy

Novomove is committed to delivering your birth certificate on time. Should we fail to deliver the birth certificate by the agreed-upon deadline, you are entitled to a refund of the success fee amounting to 39€. This refund policy applies only if the delay is solely due to our oversight and does not cover delays caused by external factors beyond our control. To request a refund, please contact our support team with details of your service order. Refunds will be processed to your original method of payment within 15 days of the refund approval. Please note that refund amounts may be reduced if a discount code was used during the purchase.

Cancellation Policy

If you wish to cancel your birth certificate application, you may do so within 24 hours of placing your order for a full refund of both the process fee and the success fee. Cancellations made after 24 hours but before the birth certificate is delivered will qualify you for a refund of the success fee only. To initiate a cancellation, please contact our support team with your order details. Refunds will be processed to your original method of payment within 15 days of cancellation approval. Please note that refund amounts may be reduced if a discount code was used during the purchase.

Intermediary Role

Novomove solely facilitates the connection between the Client and accredited Portuguese lawyers or professionals who undertake the legal work necessary for retrieving the birth certificate. We do not provide legal advice or services directly. The actual provision of legal services is performed by independent legal professionals, and Novomove is not responsible for their actions or omissions. By using our services, you acknowledge and agree that Novomove acts only as an intermediary and is not liable for any actions or decisions taken by the Portuguese lawyers or professionals. All legal responsibilities and obligations rest with the independent legal professionals handling your case.

33. SERVICE DETAILS – VISA APPLICATION DOSSIER REVIEW

The Client hereby designates the Service Provider, Novomove, to act as their representative, along with their family members, and to take all necessary actions on the Client’s behalf for the review of their visa application dossier. Novomove acts solely as an intermediary, facilitating the connection between the Client and accredited legal professionals in Portugal who will perform the actual review and provide guidance.

Disclaimer and Limitation of Liability Novomove acts exclusively as an intermediary and does not provide visa application review services directly. The actual provision of these services is performed by independent legal professionals. By using our services, the Client acknowledges and agrees that Novomove is not liable for any decisions or actions taken by the legal professionals.

Client Responsibility The Client is responsible for providing accurate and complete information required for the visa application dossier review. Any misrepresentation or omission of information may result in the refusal to approve the visa application, for which Novomove is not liable.

34. SERVICE DETAILS – RELOCATION ASSISTANCE PACKAGE (Novomove Pro, Novomove Premium and other relocation assistance packages)

The Client hereby designates the Service Provider, Novomove, to act as their representative, along with their family members, and to take all necessary actions on the Client’s behalf for the Relocation Assistance Package. Novomove acts solely as an intermediary, facilitating the connection between the Client and accredited Portuguese lawyers and tax professionals who perform the actual assistance work. Novomove also provides content, checklists, and case management to support the Client through the visa application process.

Service Fees

Visa assistance package fees are composed of two components:

• Process Fee: covers case manager assignment, initial onboarding, document checklist preparation, intake review, and case setup. The Process Fee is non-refundable once case setup has begun.
• Success Fee: covers consultations with our partner lawyer (and partner tax expert for Premium), motivation letter editing, dossier review, lease review (Premium), NIF address update (Premium), visa appointment scheduling support, and ongoing case management through consulate submission.

Fee split for each package:

• Novomove Pro (€899 total): Process Fee €300, Success Fee €599
• Novomove Premium (€1,199 total): Process Fee €400, Success Fee €799

Dependent add-ons (€350 per adult dependent, €250 per minor dependent) follow the same refund tiers as the primary applicant.

Refund Policy

Refund eligibility depends on the stage of the case at the time of cancellation:

• Within 24 hours of placing the order, before any work has begun: full refund of both the Process Fee and the Success Fee.
• After 24 hours but before the first scheduled consultation has been delivered: refund of the Success Fee only. The Process Fee is non-refundable as case-setup work has begun.
• After the first consultation has been delivered but before the visa application has been submitted to a consulate or immigration authority: refund of 50% of the Success Fee. The Process Fee is non-refundable, and the retained portion of the Success Fee covers consultations, document reviews, motivation letter work, and partner lawyer time delivered through this point.
• After the visa application has been submitted to a consulate or immigration authority: no refund applies. The Money-Back Guarantee below may apply if the visa is subsequently denied despite full Client compliance.

If a discount code was applied to the order, the refundable amount may be reduced accordingly.

To initiate a cancellation, contact our support team with the order details. Approved refunds are processed to the original method of payment within 15 days of approval.

Installment Payment Plans

For installment payment plans, cancellation immediately stops all future installment charges. Amounts already paid in installments are non-refundable once case work has begun, except where cancellation occurs within 24 hours of order placement and no work has begun (in which case all amounts paid are refunded in full).

The milestone-based partial refunds in the Refund Policy above do not apply to installment plans. Installment plans operate on a pay-as-you-go basis: each charge covers ongoing service through the next billing cycle. Cancellation ends the service relationship without entitling the Client to a refund of past installments or obligating the Client to pay future installments.

Money-Back Guarantee

The Money-Back Guarantee provides a refund of Novomove service fees if the Client’s visa application is denied despite full compliance with Novomove’s process.

To qualify for the Money-Back Guarantee, the Client must:

• Have followed all instructions provided by Novomove and our partner legal and tax professionals
• Have submitted all required documents accurately and on time
• Have attended all scheduled consultations and required appointments
• Provide the visa denial letter from the consulate or immigration authority

The Money-Back Guarantee covers Novomove service fees only. It does not cover government fees (such as visa application fees or biometric fees), third-party fees (such as VFS service charges), translation fees, document apostille costs, or any other fees paid to parties other than Novomove.

The Money-Back Guarantee does not apply if:

• Instructions from Novomove or our partner professionals were not followed
• Documents were submitted incomplete, inaccurate, or after stated deadlines
• The denial was caused by Client misrepresentation or factual errors in submitted information
• The denial resulted from changes in immigration law, government policy, political situations, or other external factors that did not exist at the time of order

Money-Back Guarantee claims must be submitted within 60 days of the denial decision. Approved refunds are processed to the original method of payment within 15 days of approval.

Money-Back Guarantee and Installment Plans

The Money-Back Guarantee applies only to orders that have been paid in full. If an installment plan is cancelled before all installments have been completed, the Money-Back Guarantee does not apply, even if the visa is subsequently denied. To remain eligible for the Money-Back Guarantee on an installment plan, the Client must complete all scheduled installment payments through the visa decision.

Client Responsibilities

The Client is responsible for providing accurate and complete information required for the relocation assistance. Any misrepresentation or omission of information may result in errors in the assistance process or denial of the visa application, for which Novomove is not liable.

The Client is responsible for attending scheduled biometric appointments, consulate visits, or in-country interviews if required.

Disclaimer and Limitation of Liability

Novomove acts exclusively as an intermediary and does not provide visa assistance services directly. The actual provision of relocation assistance services is performed by independent accredited legal and tax professionals. By using our services, the Client acknowledges and agrees that Novomove is not liable for any decisions or actions taken by the accredited professionals or by consulates, immigration authorities, or any government agency.

Novomove provides content and checklists to assist the Client in the visa application process. While we strive to ensure that this content is accurate and helpful, we cannot take responsibility for the completeness or correctness of the information provided. The use of this content and checklists is at the Client’s own risk, and Novomove disclaims any liability for any errors or omissions.

35. DISCLAIMER OF PROFESSIONAL ADVISORY SERVICES

Users of NovoMove.com services are advised to perform their own due diligence and seek personalized advice from qualified professionals in the relevant field before making any financial, legal, or investment decisions. NovoMove.com disclaims any liability for any loss or damage incurred as a result of reliance on the information or services provided through our platform. By using our services, you acknowledge and agree that NovoMove.com is not responsible for any outcomes related to the use of third-party professional services. NovoMove.com is not a bank, accounting firm, tax/investment advisor, or law firm. We function solely as an intermediary, streamlining your connection with accredited professionals. All services are performed by professionals accredited by their respective professional associations. For personalized advice, please consult with an attorney or financial advisor. NovoMove.com provides a variety of content, including articles, videos, and other informational materials. This content serves a marketing purpose and is intended to offer general information to our clients. We strive to ensure the accuracy and usefulness of this content; however, we do not take responsibility for any errors or omissions. The information provided should not be considered professional advice and is not a substitute for consultation with a qualified professional. Use of this content is at the Client’s own risk, and NovoMove.com disclaims any liability arising from its use. By using our services and accessing our content, you acknowledge and agree that NovoMove.com is not responsible for any actions taken based on the information provided and that you should seek the advice of a qualified professional for advice specific to your situation.

36. Right to Refuse Service

Novomove reserves the right to refuse service, cancel orders, or terminate accounts at our sole discretion for any reason, including but not limited to:

• Failed identity verification
• Incomplete or fraudulent documentation
• Violations of these Terms of Service
• Risk assessment concerns
• Operational capacity limitations

We may decline to process applications without providing detailed explanations. Refusal of service may result in permanent exclusion from using our platform. In cases of service refusal, any personal data will be removed from our systems in accordance with our Privacy Policy, except where retention is required by law.

37. Order Fulfilment and Delivery

Once your order is confirmed, our team begins processing your request within one business day.

Average completion times for each service are as follows:

• NIF Assistance: approximately 7 business days
• Bank Account Setup Assistance: approximately 20 business days
• Relocation ASSISTANCE PACKAGE: approximately 30 business days
• Consultations: on the booked consultation date
• Other Services: approximately 5 business days

These timeframes represent the average period required to complete the service once all necessary information is provided.

Delays and Notifications

We make every effort to complete all orders within the stated timeframes. If additional time is required, clients will be informed and provided with an updated estimate.

Order Tracking and Updates

You will receive email updates as your order progresses. Additional details or documents may be requested to ensure timely completion.

Payment Processing

Payments are processed instantly at checkout through our payment provider. Service delivery begins immediately after payment confirmation and receipt of required information.

Changes to Fulfilment Terms

Novomove may update these fulfilment terms from time to time. The latest version will always be available on this page and takes effect upon posting.

38. Payment Terms

We accept payments through our authorized payment service provider. Accepted payment methods include:

• Credit cards (Visa, Mastercard)
• Debit cards (Visa, Mastercard)
• Digital wallets (Google Pay, Apple Pay)
• Other payment methods as made available through our platform

By providing payment information, you authorize us to charge the applicable fees to your chosen payment method.

Pricing and Fees

All prices are displayed in Euros (€) or US Dollars ($) and are inclusive of the service fees as described on our website and in these Terms.

All fees are charged upfront at the time of order. Service fees are structured as:

• Process fees: Cover initial administrative and processing costs. These fees are typically non-refundable once your order enters processing (after the initial 24-hour cancellation window).
• Success fees: Cover completion and delivery of services. These fees may be refundable under specific conditions outlined in the service-specific sections of these Terms (Sections 27-34).

The total service fee (process fee + success fee) is charged to your payment method when you place your order. Refund eligibility for each fee component depends on the timing of your cancellation request and the stage of service delivery, as detailed in the applicable service section.

Pricing is subject to change at any time. However, price changes will not affect orders already placed.

Payment Processing

Payment is required at the time of service order unless otherwise specified. All payments are processed securely through our third-party payment service provider.

We do not store your complete payment card information on our servers. Payment data is encrypted and handled in accordance with PCI-DSS standards by our payment processor.

Currency and Exchange Rates

If paying in a currency different from your local currency, your financial institution or payment provider may apply currency conversion fees or foreign transaction fees. These fees are beyond our control and are not included in our service pricing.

Exchange rates are determined by your payment provider or financial institution at the time of transaction.

39. Contact us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

NOVOMOVE OÜ

Company Address: Kaupmehe tn 7-120, Kesklinna linnaosa, Tallinn, 10114, Estonia.

Email: support@novomove.com