These Terms govern:

  • The use of Novomove.com, and,
  • All quotations, offers, work, agreements, and deliveries of services or goods by or on behalf of the Service Provider.


Preliminary Statement

  • Users must carefully read this document.
  • No relationship of employment, agency, or partnership is created between the parties in these Terms.
  • Capitalized words are defined in the relevant sections of this document.
  • Deviations from these conditions are only possible if the parties explicitly agree in writing.
  • Some provisions in these Terms may apply only to specific categories of Users. In particular, some provisions may apply only to Consumers or those Users who do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any mention, clauses apply to all Users.

Provider of Novomove.com


Novomove.com is provided by Upreliable LLC, registered at 1309 Coffeen Avenue, Ste 1200, Sheridan, WY, 82801, USA.

Owner contact email: support@upreliable.com

“Novomove” refers to:

  • This website, including its subdomains and any other website through which the Owner makes its Service available;
  • The Service;
  • Any applications, sample and content files, source code, scripts, instruction sets, or software included as part of the Service, as well as any related documentation;


Definitions

  • Novomove (or this Platform): The online resource that facilitates the delivery of the Service.
  • Agreement: Any legally binding or contractual relationship between Upreliable LLC and the User, as governed by these Terms.
  • Commercial User: Any User who does not meet the criteria of a Consumer.
  • European (or Europe): Applicable when a User is physically situated or has registered offices within the EU, irrespective of nationality.
  • Upreliable LLC (or We): Represents the individual(s) or legal entity that offers Novomove.com and/or the Service to Users.
  • Offering: A product or service available for purchase through Novomove.com, such as physical goods, digital files, software, reservation services, etc. The sale of Offerings may be a component of the Service.
  • Service: The service offered by Novomove.com, as detailed in these Terms and on Novomove.com.
  • Terms: All conditions applicable to the utilization of Novomove.com and/or the Service, as described in this document and any other associated documents or agreements, with updates as needed over time.
  • User (or You): Refers to any individual or legal entity using Novomove.com.
  • Consumer: Any User considered a natural person who accesses goods or services for personal consumption or, more broadly, operates outside their trade, business, craft, or profession.

How Novomove Works

Novomove simply functions as a technical infrastructure or platform, allowing Users to interact with each other. The Platform is not directly involved in any such interactions between Users.

TERMS OF USE


Unless otherwise specified, the terms of use detailed in this section apply generally when using Novomove. Single or additional conditions of use or access may apply in specific scenarios and, in such cases, are additionally indicated within this document.

1. Content on Novomove.com

Unless otherwise specified or clearly recognizable, all content available on Novomove.com is owned or provided by the Owner or its licensors. The Owner makes every effort to ensure that the content provided on Novomove.com does not infringe any legal provisions or third-party rights. However, achieving this result may not always be possible. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to report related complaints using the contact details provided in this document.

2. Rights Regarding Content on Novomove.com

The Owner possesses and reserves all intellectual property rights for any content on the platform. As a result, Users may only utilize the content in ways necessary or implicit for proper use of the Service. Specifically, but not limited to, Users may not copy, download, share (beyond the limits outlined below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content available on Novomove.com, nor allow any third party to do so through the User or their device, even without the User’s knowledge.

In cases explicitly stated on Novomove.com, the User may download, copy, and/or share some content available through Novomove.com for personal and non-commercial use only, provided that copyright attributions and other required attributions by the Owner are correctly implemented. Any applicable statutory limitations or exceptions to copyright remain unaffected.

3. Access to external resources

Novomove.com may provide Users with access to external resources supplied by third parties. Users acknowledge and accept that the Owner does not control these resources and is not accountable for their content and availability. Conditions applicable to any resources offered by third parties, including those concerning any possible granting of rights in content, arise from each such third party’s terms and conditions, or in the absence of those, from applicable statutory law.

4. Acceptable use

Novomove and the Service may only be utilized within the scope of their intended purpose, as outlined in these Terms and applicable law. Users are solely responsible for ensuring their use of Novomove.com and/or the Service does not violate any applicable law, regulations, or third-party rights.

Consequently, the Owner reserves the right to take appropriate measures to protect its legitimate interests, including denying Users access to Novomove.com or the Service, terminating contracts, reporting any misconduct performed through Novomove.com or the Service to relevant authorities – such as judicial or administrative authorities – whenever Users engage or are suspected of engaging in any of the following activities: violate laws, regulations, and/or these Terms; infringe any third-party rights; significantly impair the Owner’s legitimate interests; offend the Owner or any third party.

5. Provision of information by the Client

The Client will provide to the Service Provider all relevant information for the execution of the assignment and accepts that if the Client does not, the Service Provider may not be able to adequately carry out the service.

The Client is obliged to provide all data and documents that the Service Provider believes are necessary for the correct execution of the assignment, in a timely manner, in the desired form and in the desired manner.

The Client guarantees the accuracy, completeness, and reliability of the data and documents provided to the Service Provider, even if they originate from third parties, unless the nature of the assignment dictates otherwise.

The Client indemnifies the Service Provider against any damage in any form whatsoever arising from non-compliance with the provisions of the first paragraph of this article. If and insofar as the Client requests this, the Service Provider returns the relevant documents.

If the Client does not make the data and documents required by the Service Provider available, or not in time or properly, and the execution of the order is delayed as a result, the resulting additional costs and additional fees will be borne by the Client.

6. Confidentiality

Each party shall maintain the confidentiality of any information received (in any form) from the other party and any other information regarding the other party that is known or reasonably suspected to be confidential, or information that the disclosure of which may cause harm to the other party. Both parties shall take all necessary measures to ensure that their personnel also maintain the confidentiality of such information. The confidentiality obligation described in this article applies for the duration of this Agreement and for a period of five years after its termination. If the Client or any of their employees, service providers, or natural persons or legal entities otherwise connected to them violate this confidentiality clause, a penalty of €5,000 shall be payable for each day the violation continues. Claiming the fine does not affect the service provider’s right to claim damages for this breach.

The confidentiality obligation mentioned in the first paragraph of this article does not apply to information:

  • that was already public at the time the recipient received it or subsequently became public without a violation by the receiving party of a duty of confidentiality imposed on them;
  • that the receiving party can prove was already in their possession at the time the other party provided it;
  • that the receiving party received from a third party who was entitled to provide this information to the receiving party;
  • that is made public by the receiving party based on a legal obligation.

7. Data Processing

The Service Provider may access personal data for which the Client is responsible during the provision of the service. The Service Provider shall take all necessary organizational and technical security measures to protect this personal data, in accordance with the relevant data protection legislation. Personal data for which the Client is responsible will be processed by the Service Provider following the Privacy Policy, available on the Service Provider’s website.

8. Execution of the Agreement

The Service Provider implements the Agreement to the best of its knowledge and ability and following the requirements of good workmanship. The Service Provider has the right to have work performed by third parties. The Service Provider will inform the Client if third parties are hired to perform (part of) the work. If third parties have access to personal data for which the Client is responsible, prior permission will be required following the Data Processing Agreement between the Client and the Service Provider. Implementation of the Services as agreed upon between Parties takes place in mutual consultation and after written Agreement and payment of any agreed advance.

9. Paid Products

Some of the Products provided on Novomove.com, as part of the Service, are offered on a payment basis. The fees, duration, and conditions applicable to the purchase of such Products are described below and in the dedicated sections of Novomove.com.

10. Product description

Prices, descriptions, or availability of Products are outlined in their respective sections on Novomove.com and are subject to change without notice.

While Products on Novomove.com are presented with the greatest accuracy technically possible, representation on Novomove.com through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product. The characteristics of the chosen Product will be outlined during the purchasing process.

11. Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes these steps:

  • Users must choose the desired Product and verify their purchase selection.
  • After reviewing the information displayed in the purchase selection, Users may place the order by submitting it.
  • Upon submission of the order, Users will be asked to provide personal and payment information necessary for the processing of the purchase request.
  • Users must review and confirm the provided information, ensuring its accuracy and completeness.
  • Before finalizing the purchase, Users should thoroughly review the order summary, which includes details of the chosen Product, its price, and any applicable taxes and fees.
  • By confirming and submitting the order, Users enter into a legally binding contract with the Service Provider to purchase the selected Product under the terms and conditions stated during the purchasing process and in these Terms.
  • Upon successful completion of the order, Users will receive a confirmation email containing a summary of their purchase and any relevant information regarding the purchased Product.

12. Payment methods

Novomove.com offers various payment methods, including credit/debit cards, PayPal, and other payment services, as specified on the platform. The Service Provider reserves the right to restrict the available payment methods for specific Products or Users based on its sole discretion.

13. Order processing and fulfillment

Upon successful payment, the Service Provider will process the order and fulfill the purchased Product in accordance with the specified delivery method and timeframe. The Service Provider is responsible for ensuring the proper delivery of the Product, and Users should promptly notify the Service Provider of any issues or discrepancies in the received Product.

14. Customer support

Users may contact the Service Provider for any inquiries, questions, or issues related to their use of Novomove.com, the Service, or the purchased Products via support@novomove.com. The Service Provider will make reasonable efforts to respond and address the User’s concerns promptly and effectively. Contact information for customer support is available on Novomove.com.

15. Changes to these Terms

The Service Provider reserves the right to modify these Terms at any time, in its sole discretion. Users will be notified of any significant changes to these Terms through appropriate communication channels, such as email or notifications on Novomove.com. Continued use of the platform and the Service following such changes constitutes acceptance of the modified Terms. Users are encouraged to review these Terms periodically to stay informed of any updates or changes.

16. Governing law and jurisdiction

These Terms and any disputes arising from or relating to their subject matter shall be governed by and construed in accordance with the laws of the jurisdiction in which the Service Provider is established, without regard to its conflict of law provisions. Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the courts of the same jurisdiction.

17. SERVICE DETAILS – PORTUGUESE BANK ACCOUNT

The Client hereby appoints NovoMove.com to represent their interests and those of their family members and to undertake the necessary actions on their behalf for opening a bank account in Portugal. Novomove.com acts solely as an intermediary, facilitating the connection between the Client and the bank.

The scope of work includes:

  • Applying for and issuing a bank account from a bank branch.

Service Provider Role

  • Novomove.com acts solely as an intermediary, facilitating the connection between the Client and the bank.

Service Fees

  • The cost of our bank account service is €300, which consists of two parts:
    • Process fee – €150
    • Success fee – €150
  • This does not include the initial deposit or the bank’s monthly fees.

Refund Policy

  • In the event of a refusal by the bank or a request for a refund by the client, we refund 50% of the service cost.
  • This refund applies solely to the success fee.
  • Please note that refund amounts may be reduced if a discount code was used during the purchase.
  • To request a refund, please contact our support team with details of your service order. Refunds will be processed to your original method of payment within 15 days of the refund approval.

Turnaround Time

  • Current bank account turnaround time is 3-4 weeks. This is an estimated time based on provided documents and is not guaranteed.
  • Our turnaround time is an estimate since there are factors beyond our control (e.g., international customs, shipping times, and bank compliance). We cannot guarantee that your bank account will be opened by a specific date.

Disclaimer and Limitation of Liability

  • NovoMove.com is not a bank and cannot guarantee your account opening.
  • By using our services, the Client acknowledges and agrees that NovoMove.com is not liable for any decisions or actions taken by the bank.
  • NovoMove.com disclaims any liability for any losses, damages, or inconveniences arising from the bank’s refusal to open an account or any other actions taken by the bank.
  • The Client agrees to hold NovoMove.com harmless from any claims, liabilities, or expenses arising out of the use of our services.

Client Responsibility

  • The Client is responsible for providing accurate and complete information required for the bank account application.
  • Any misrepresentation or omission of information may result in the bank’s refusal to open the account, for which NovoMove.com is not liable.

18. SERVICE DETAILS – PORTUGUESE NIF

The Client hereby designates NovoMove.com to represent their interests and those of their family members and to undertake the necessary actions on their behalf for obtaining a NIF (Número de Identificação Fiscal).

The scope of work includes:

  • Process fee – 40€; Success fee – 39€.
  • Applying for and issuing Portuguese taxpayer IDs from the Tax and Customs Authority (Autoridade Tributária e Aduaneira).
  • Providing local tax representation for one year for non-residents.

Service Provider Role

  • NovoMove acts solely as an intermediary between the Client and accredited Portuguese lawyers who will perform the actual legal work required to obtain the NIF.

Client Declarations and Confirmations

  • The User declares and confirms that they have never possessed, applied for, or been assigned a Número de Identificação Fiscal (NIF) or an equivalent tax identification number in their country of residence or any other jurisdiction.
  • The User further declares and confirms that they have never authorized, instructed, or permitted any other person, entity, or third party to apply for, obtain, or use a NIF or equivalent tax identification number on their behalf or for their benefit.
  • The User acknowledges that providing false or misleading information regarding their NIF status may result in the termination of their account, access to services, and/or other applicable penalties under the laws and regulations governing the use of such tax identification numbers.
  • The User agrees to promptly notify NovoMove.com in writing if their NIF status changes or if they become aware of any inaccuracies or omissions in the information provided in this section.
  • NovoMove.com reserves the right to request additional documentation or information from the User to verify their NIF status and compliance with these terms and conditions. Failure to provide such documentation or information upon request may result in the termination of the User’s account and access to services.

Delivery and Refund Policy

  • NovoMove is committed to delivering your NIF on time. Should we fail to deliver the NIF within 5 business days, you are entitled to a full refund.
  • This refund policy applies only if the delay is solely due to our oversight and does not cover delays caused by external factors beyond our control, such as tax office delays, holidays, or other unforeseen events.
  • Please note that the 5 business days countdown begins once we’ve received all the necessary documents that meet the requirements and have also collected the signature from your Power of Attorney.
  • To request a refund, please contact our support team with details of your service order. Refunds will be processed to your original method of payment within 15 days of the refund approval.

Cancellation Policy

If you wish to cancel your NIF application, you may do so within 24 hours of placing your order for a full refund of both the process fee and the success fee. Cancellations made after 24 hours but before the NIF is delivered will qualify for a refund of the success fee only.

To initiate a cancellation, please contact our support team with your order details. Refunds will be processed to your original method of payment within 15 days of cancellation approval. Please note that refund amounts may be reduced if a discount code was used during the purchase.

Disclaimer and Limitation of Liability

  • NovoMove.com solely facilitates the connection between the Client and accredited Portuguese lawyers who undertake the legal work necessary for the NIF application.
  • By using our services, the Client acknowledges and agrees that NovoMove.com is not liable for any actions or decisions taken by the Portuguese lawyers.
  • All legal responsibilities and obligations rest with the independent legal professionals handling your case.

19. SERVICE DETAILS – PORTUGUESE NISS

The Client hereby designates NovoMove.com to act as their representative and to take all necessary actions on the Client’s behalf for the creation of their NISS. NovoMove.com acts solely as an intermediary between the Client and accredited Portuguese lawyers who will perform the actual legal work required to obtain the NISS. The scope of work includes:

  • Process fee – 60€
  • Success fee – 37€

Delivery and Refund Policy

NovoMove.com is committed to delivering your NISS on time. Should we fail to deliver the NISS by the agreed-upon deadline of 14 working days, you are entitled to a refund of the success fee amounting to 37€. This refund policy applies only if the delay is solely due to our oversight and does not cover delays caused by external factors beyond our control. To request a refund, please contact our support team with details of your service order. Refunds will be processed to your original method of payment within 15 days of refund approval. Please note that refund amounts may be reduced if a discount code was used during the purchase.

Cancellation Policy

If you wish to cancel your NISS application, you may do so within 24 hours of placing your order for a full refund of both the process fee and the success fee. Cancellations made after 24 hours but before the NISS is delivered will qualify you for a refund of the success fee only. To initiate a cancellation, please contact our support team with your order details. Refunds will be processed to your original method of payment within 15 days of cancellation approval.

Intermediary Role

NovoMove.com solely facilitates the connection between the Client and accredited Portuguese lawyers who undertake the legal work necessary for the NISS application. We do not provide legal advice or services directly. The actual provision of legal services is performed by independent legal professionals, and NovoMove.com is not responsible for their actions or omissions. By using our services, you acknowledge and agree that NovoMove.com acts only as an intermediary and is not liable for any actions or decisions taken by the Portuguese lawyers. All legal responsibilities and obligations rest with the independent legal professionals handling your case.

20. SERVICE DETAILS – TAX CONSULTATION

The Client hereby designates NovoMove.com to act as their representative, along with their family members, and to take all necessary actions on the Client’s behalf for tax consultation services. NovoMove.com acts solely as an intermediary, facilitating the connection between the Client and accredited tax professionals who will perform the actual consultation work.

Disclaimer and Limitation of Liability

NovoMove.com acts exclusively as an intermediary and does not provide tax consultation services directly. The actual provision of tax consultation services is performed by independent accredited tax professionals. By using our services, the Client acknowledges and agrees that NovoMove.com is not liable for any decisions or actions taken by the accredited tax professionals.

Client Responsibility

The Client is responsible for providing accurate and complete information required for the tax consultation. Any misrepresentation or omission of information may result in errors in the consultation, for which NovoMove.com is not liable.

Refund Policy

If you wish to cancel your tax consultation service, you may do so within 24 hours of placing your order for a full refund. Cancellations made after 24 hours but before the consultation has been provided will qualify you for a refund of 50% of the service fee. To initiate a cancellation, please contact our support team with your order details. Refunds will be processed to your original method of payment within 15 days of cancellation approval.

21. DISCLAIMER OF PROFESSIONAL ADVISORY SERVICES

Users of NovoMove.com services are advised to perform their own due diligence and seek personalized advice from qualified professionals in the relevant field before making any financial, legal, or investment decisions. NovoMove.com disclaims any liability for any loss or damage incurred as a result of reliance on the information or services provided through our platform. By using our services, you acknowledge and agree that NovoMove.com is not responsible for any outcomes related to the use of third-party professional services. NovoMove.com is not a bank, accounting firm, tax/investment advisor, or law firm. We function solely as an intermediary, streamlining your connection with accredited financial and legal professionals. All services are performed by professionals accredited by their respective professional associations. For personalized advice, please consult with an attorney or financial advisor. NovoMove.com provides a variety of content, including articles, videos, and other informational materials. This content serves a marketing purpose and is intended to offer general information to our clients. We strive to ensure the accuracy and usefulness of this content; however, we do not take responsibility for any errors or omissions. The information provided should not be considered professional advice and is not a substitute for consultation with a qualified professional. Use of this content is at the Client’s own risk, and NovoMove.com disclaims any liability arising from its use. By using our services and accessing our content, you acknowledge and agree that NovoMove.com is not responsible for any actions taken based on the information provided and that you should seek the advice of a qualified professional for advice specific to your situation.

22. Contact us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Upreliable LLC

Company Address: 1309 Coffeen Avenue, Ste 1200
Sheridan, WY, 82801, USA

Email: support@upreliable.com

Author

  • Philip Bitnik

    Meet Philip, the key player at Novomove. His personal adventures have taken him to diverse places such as Mexico, Thailand, and Bali, but it's Portugal where he finally felt at home. Driven by a passion for aiding others in their relocation pursuits, he's gathered a skilled team of local experts and legal professionals with a shared aim: making the process of relocating to Portugal as smooth and effortless as surfing on a gentle, half-meter wave.